Consumer Affairs

• name of the person;
• the date
• what happen
• write a letter to the business
• copy the receipt and warranties
• better business bureau.

1. for starters,complain to the business ,in person or by phone.
2. next ,complain in writing to sb. in the business's customer-service department. type it  briefly and enclose copies of receipts and warranties.  even can sent letter to business's legal department.
3. Better Business Bureau.

Customer :   Excuse me, ma'am
Clerk       :   Yeah,how can I help you?
Customer :   I'd like to exchang this shirt. It has a flaw...it's stained right over here.

Clerk :         Let me see...Yep,There is a stain,all right. How 'd that happen?
Customer :   It was there when I bought it
Clerk :         Mmm, don't think so.
Customer :   Uhh,it's true.

Clerk :         We  check every item. I don't think so.
Customer :   You saying I 'm a liar
Clerk :         No,but we are careful, I mean ,it's our job.
Customer :   OK,look,just let me speak to your manager
Clerk :         OK,I am sorry,What was it that you wanted again?To exchangeit ,or---?
Customer :   I want to speak to the manager.
Clerk :         Fine,Whatever. Dee! A customer wants to talk to you.
Manager:     How can I  be of assistance?
Customer :  Well,I came in planning to exchange this shirt. ---and it has a stain,see---
Manager:     Yes...
Customer :   But I was treated so rudely by this person, I just want  my money back. I am not  
                   shopping  here  anymore

Manager:     Well I am very sorry about your problem there may have been.
                    Can you tell me what happened here?
Customer :   She accused me of  staining this shirt.
Clerk :         Hey,I was just trying to make sure...
Manager:     Why don't you go to my office and wait for me...Look,I am very sorry .I take
                    responsibility for her behavior. But we'd really like to keep you as a customer.
                    And I'd be glad to exchange this item for you,or give you a full refund,whichever you'd like.
Customer :    I don't know. I don't like being treat  like that. I don't think she cares.
Manager:      Rest assured she will be taught how to treat a valued customer.
Customer :    Well, OK,I guess I'll just exchang it . I like the shirt, after all.
Manager:      Oh,wonderful,well,  thank for understanding . Now ,may I see your receipts,please?