Writing in English Business Letter

• expirt :         out of date
• accuse:        blame;censure;  bring charges against.
• take responsibility for someone's behavior
• pottery:       ceramics,china
• flaw:            缺点，瑕疵，裂缝
• defective:     faulty
• merchant:    seller,chemercial
• merchandise:goods,things for sale
• rectify:         纠正，整顿
• retailer:        seller.sales.
• puff:            吸一口烟，吹，喷
• flick it :       弹开
• bashing:      猛击头部，攻击，打伤
• Let it go;     forget it
• You have been so good for 3years:  changed bad habit 3 years
• then we are even:   balance
• how'd it go:   how about you feeling
• thumb:        the first finger
• thumbtack:  图钉
• supertition：迷信
• supertitious：迷信的
• fasting：     斋月，斋月活动
• ramadan ：把斋

THE SMART SHOPPER

Dear Smart Shopper,
      I'm a jewelry lover,and I enjoy shopping on line. Unfortunately,I just bought a pair of gold earrings that I don't like. When I  tried to return them,I learned that the seller has a no-return-policy.Don't I have the right to get a refund?
                                                                                        Mad  Madelyn

Dear Mad Madelyn:
        If the merchandise is  defective,the seller must return your money or make an exchange. However,if the merchandise was in good condition when you received it, and if retailer has a no-return-policy,there is nothing you can do.This is true for store purchases as well as internet purchases. In the future,here are some questions you should ask before you buy anything:

• Does the seller say "satisfaction guaranteed or your money back"?
• Is there a time limit on returns,such as two weeks?
• Who pays the shipping costs on items that are return?
• Do you need to return the merchandise in its original package?
• Is the original receipt required?
• Does the retailer give a store credit instead of a cash refund?
• If the retailer has a store in your area,can you return the merchandise to the store instead of shipping it?

       Next time,find the return policy on the merchant's Web site and print it,or ask the merchant for the return policy in writing ,It's important to get all the facts that  you need before you buy!
                                                                                                         Smart Shopper



FORMAT:

Date
First name &last name you are writting to,their title
Name of company
address
postcode

RE: the subject of your letter

Dear Mr./Mrs. last name

paragraph1:
say why you are writing,explaining the problem or complain.

paragraph2,3,etc.
give details needed to give all important imformation:
                    date you purchased it;
                    where you bought it;
                    who did you  talk to and what did they say;
                    copies of warranties, cancelled cheque; invoice,receipts;
                    copy return policy,contracts...

paragraph4
the solution,what you want.    "I want to...."   not"could you....I'd like to  "

paragraph5
Better BusinessBureau;
theaten           You 'll take them to Small Claims Court

the last :    Closing Remark
I hope to hear from you soon....
I look forward to having this problem rectified befor asking for help frm BBB or SCC

Your Sincerely
sign your name(first&last)
cell phone no.