BUSINESS ETIQUETTE

Question: 1) You, a business consultant, are walking along with your client, the President of Acme, and two of his employees, when you meet a business acquaintance of yours. Obviously it falls to you to introduce the four of them to each other. Whose name should you say first?

A: The person standing on your immediate right.
B: The person you've known the longest.
C: The President of Acme.
D: Your business acquaintance.

Question: 2) I have become a client of yours and we have a meeting scheduled so you can show me what your company can do for me. When you're speaking to me, you should refer to me as:

A: Ms. Ward
B: Susan Ward
C: Susan
D: Susie, baby

Question: 3) You have invited a client to a business lunch and upon arrival, a maitre d' is waiting to escort you to your table. You should:

A: Let your guest follow behind the maitre d' first.
B: Walk ahead of your guest behind the maitre d'.
C: Ask your guest if he or she would like to go first.
D: Forge ahead yourself and lead the entire group.

Question: 4) You're having a meal with a client in a restaurant. The waiter places a basket of bread on the table. You should:

A: Take a piece of bread and then offer the basket to the client.
B: Take a piece of bread and place it on the client's plate.
C: Pass the basket of bread to the client first.
D: Ignore the basket of bread; eating bread before a meal is bad manners.

Question: 5) You encounter someone you've met before, but you can't remember his or her name. You should:

A: Turn around and leave and hope he or she didn't see you.
B: Walk up to him or her and say, "Hi, what's -your- name!"
C: Walk up to him or her, use a generic greeting such as "Good morning" and just ignore the whole name issue.
D: Walk up to him or her, use a generic greeting and admit that you don't remember the name.

Question: 6) You have invited a business colleague to lunch. Who pay for the meal?

A: You because you invited your colleague to lunch.
B: Your business colleague because she accepted the invitation.
C: Whichever one of you the waiter place the bill in front of pays.
D: You both pay half.

Question:7) You have a meeting with a client but are expecting a call. You should:

A: Make sure your cell phone is charged up and turned on.
B: Set your cell phone ring volume to high to ensure you hear any calls.
C: Turn your cell phone off.
D: Tell your client you're expecting a call.

Question: 8) At a business function that has a buffet, you choose to eat a mushroom appetizer served on a toothpick. What should you do with the toothpick when you're done?

A: Put it back on the serving platter.
B: Put it in your napkin.
C: Surreptitiously toss it on the floor.
D: Keep it in the corner of your mouth

Question: 9) When you receive someone else's business card you should:

A: Immediately stuff it into your pocket.
B: Immediately pass them your business card.
C: Look at the card but say nothing about it.
D: Look at the card and acknowledge it.

Question: 10) When you are conversing with someone, you should stand:

A: Ten feet away from them.
B: Six feet away from them.
C: Three feet away from them.
D: One and a half feet away from them